Have you ever noticed the people that work at Home Depot either don’t want to talk to you or they actually hide so they don’t have to answer any questions? John Parsons of Shreveport, Louisiana noticed and he decided to switch to Lowe’s for that very reason. 

According to the Wall Street Journal, Home Depot’s service has slipped over the last six years causing customers to turn to other vendors for their home improvement needs.  Well, to ignite their sluggish sales, Home Depot, with a new chief executive, aims to reverse their reputation for shoddy service by focusing less on writing reports and more on the customer.

Chief executive, Frank Blake, realizes that they’ve taken their eye off the ball and has made customer service his #1 priority. What does this mean for us, the shoppers? Better educated orange aprons on the floor no less.

Mr. Blake has told the store managers that there will be less time consuming, mind numbing, tasks that take attention away from the customer. This will result in the freeing up of their time to be available for questions and more detailed help. Training programs will get an upgrade as well to provide more education for the orange aprons on the floor which would allow better assistance to the customer.

All in all this should be a great move for Home Depot; the bringing back knowledgeable salespeople that have been in the trade as apposed to part-time, inexperienced, staff that knows nothing about the company’s products or how to use them.